Frequently Asked Questions

Established in 2022 by founder Andy, NeonWill embraces a sincere purpose: to lighting up all wonderful moments in people’s life. As we've grown, our focus remains unwavering. With teams in Hong Kong and the US, our brand comprises dedicated professionals—seasoned product experts, talented designers, media-savvy marketers, and 24/7 customer support - each contributing their unique expertise.

Our product lineup ranges from neon sign designs in hundreds (and accumulating) unique styles, to neon sign templates that customers can personalize with text, shapes or photos. Furthermore, customers can use our WYSIWYG online design tool to DIY their very own neon signs from scratch, or upload an image for our team to turn it into an artwork.

Our core offerings center around LED neon lights, a canvas we constantly innovate upon. Our commitment to bold creativity drives us to deliver the latest in neon technology and design. NeonWill isn't about grand claims; it's about authentically enhancing life's moments, one gentle glow at a time.

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Since our brand's establishment, our products and services have been well-received by customers, garnering hundreds of positive reviews from various platforms. You can find our reviews through the following channels. We hope these reviews can offer assistance in your product selection process or provide inspiration for your product design.

Trustpilot.com Rated 4.9

Facebook Rated 5

Judge.me Rated 5

Additionally, we warmly welcome customers and fans to share photos of our products on Instagram using the hashtag #neonwillglow.

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On the Neonwill website, you have multiple options to effortlessly turn your creativity into unique neon lights.

 

DESIGN YOUR TEXT

Using our online neon sign design tool, you can enter custom letters and choose the desired lighting color, font, size, backboard, etc., while previewing the design of the neon light sign and checking the quotation in real time.

GET A QUOTE

If you want to make a sign with patterns or logo, or when you cannot use online tool to design what you want, you can upload the pictures or drafts through the "Get a quote" page, and we will do our best to meet your needs. If you need to make more professional sign for business purpose, or get a full set of commercial sign solutions, please contact us via email an info@neonwill.com.

If you have any questions about customization or products, please feel free to contact us anytime.

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When buying or customizing neon lights, it is very important to choose the right size.

You can refer to the picture below to determine the size of the sign:

 

Notice: If your custom order is for a sign larger than 110cm it will be made on two or more backboards that can be easily arranged together. When mounting the sign, the separation will be barely visible. Doing so keeps the signs safer in transit and allows us to offer the best price for you.

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If you submit your design requirements through the "Get a Quote" page, our designers will provide you with a free design based on your needs. If you're not satisfied with the design, we can make up to three revisions. Once you approve the product design, we'll send you the final version of the quote for your confirmation before placing your order and making payment.

Please note that if you place an order through the "Design your own" page or purchase our designed products, kindly confirm the product or design proof, as we won’t send you a copy of it.

 
After you confirm the design proof and pay, the order will be released and put into production, which means it can’t be canceled or modified.

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Of course!

If you want to turn a picture or a logo into a neon sign, please upload your pictures or draft through the "Upload your Image" page, and we will do our best to meet your needs.

We can also print the pattern you want on the backboard by UV printing. If you have this customization requirement, please contact us for product design solutions. 


The following products are made using UV printing technology and neon lights.

Make your logo stand out by printing it on neon signs, adding more color and appeal, and capturing the attention of your guests.



Provide us with your preferred images or designs, and we'll assist you in transforming them into neon lights. These lights can be placed in various locations, such as living rooms, dining rooms, bars, and more, illuminating your space with a unique and personal touch.


Design a one-of-a-kind neon sign using pictures of yourself, your loved ones, or even your pet, it's a great addition to your home decor and also an amazing birthday gift.



Learn more about UV Printing


Upload your image and get your own sign!

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LED Neon Sign

We have a total of 12 colors to choose from. Our palette of 12 fluorescent neon colors is suitable for both indoor and outdoor signs. 

Each of our colors come with two options - white jacket or colored jacket:
- White Tube (White Jacket) - When the sign is turned off the tubing appears white.

- Colored Tube (Colored Jacket) - When the sign is turned off the tubes are still colored

 

Here is a chart to show you the colors both on and off

 

 

 

FloWill - Color Changing Neon Sign

The FloWill LED Neon Sign offers a vast array of colors and over 200 pre-set flow modes to choose from. The possibilities are endless, so let your creativity run wild with FloWill LED Neon Sign's color options!

 




If you need any further help selecting the color and tube for your LED Neon sign please feel free contact us at info@neonwill.com. Our team of experts will help you make the perfect choice!

 

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It is important to choose the right light color when you buy or customize a neon sign. With different neon colors, you'll be able to show off your personality in a new way. Maybe you're not sure which color you prefer, or you can't decide which color is best for your space. We've put together the following photos so that you can easily see what your new sign will look like in real life. Take some time to go through our neon sign color collections and find the one that is just right for you. 

 

We have a total of 12 colors to choose from. Our palette of 12 fluorescent neon colors is suitable for both indoor and outdoor signs.  Here are the colors when lit in real life:
(Notes: The color will vary slightly  in appearance based on the ambient light and whether the photos are taken indoors or outdoors.)




White

 

Warm White

 

Yellow



Lemon Yellow

Blue



 

Sky Blue

 

 

Fuchsia

 

 

Neon Purple




 

Pink

Red

 

Orange

 

Green



FloWill - Color changing Neon Sign

The FloWill LED Neon Sign offers a vast array of colors and over 200 pre-set flow modes to choose from. The possibilities are endless, so let your creativity run wild with FloWill LED Neon Sign's color options!

 

If you require any further assistance in selecting the perfect color for your LED Neon sign, don't hesitate to contact our team of experts at info@neonwill.com. We're always here to help you make the perfect choice!

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For specific fonts and effects, you can check our online design page. We provide various font styles, 30 different fonts in total for you to choose. We can work with almost any font, character set, or writing style. If the font you want is not on the list, you can leave us messages, then we will try our best to help you on that.

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We use premium acrylic backboards to maintain the shape of LED neon tubing. Our standard backboards come in rectangular shape, as well as cut-around and cut-close options for the letters. 



Cut to shape

The backboard will be shaped in line with the letters. Compared to the cut-to-letter backing, it provides greater support to the neon sign while also lending a stylish and modern appearance. 


 

 

Cut to Rectangle

The backboard will be cut rectangularly like a frame. It offers the greatest stability for LED neon signs due to its larger backing surface, making it ideal for outdoor use and sturdier framing needs. 



 

Cut to letter

The backboard will closely follow the pattern of the preferred font size and style. It provides a minimalistic appearance, making it perfect for interior decoration. 




 

Free-Standing

Our free-standing signs are not only great for party planners, event rental companies, and entertainers, but they're also versatile! You can use them as table lamps, small space decor, or even as free-standing sculptures. Lightweight and portable, you can easily place them anywhere you need them.

For small-sized light boards, we can also provide the following free-standing desktop neon sign. Please contact us for inquiries or if you have any specific requirements.

We also offer custom backboard cutting to meet your specific needs.



 

Invisible Backboard

this backboard is made of metal, more invisible than cut-to-letter. wall mounting only, suitable for small neon signs 





NeonWill offers multiple colors for the backboard, including clear, white, black, gold and silver. 

 

Clear Backabord



White Backbaord

 

Black Backboard

 

Gold Backboard

 

Silver Backboard



 

UV Printing


We can also print the pattern you want on the backboard by UV printing

UV printing is a powerful method of incorporating crisp and vibrant images or text into your custom neon sign. 

 

In addition to the acrylic and metal backboards mentioned above, we also offer more backboard options, such as wooden backboards. If you have specific requirements regarding the material, color, or any other aspect of the backboard, please feel free to contact us for customizations.

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If you intend to use your sign outdoors, please select “Outdoor” when choosing product use, and we will produce your sign with water-proof material, especially for light strip and power supply. Please note that the product can’ t be put into water, and avoid using it in the bad weather, such as tornado, prolonged rainstorms or strong winds.


*Note: The remote control and dimmer are not waterproof.

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LED Neon Sign

Each sign comes with a standard remote and dimmer so that you can use to adjust the light intensity, flashing mode and timing of the light sign. (Except for Multicolor Neon Signs, which are controlled by the APP)




If you custom a multi-color or full-color neon sign, we will provide you with the corresponding remote control, which allow you to change the lights to achieve more fantastic lighting effects. Please contact us for more details.



Magic LED Neon Sign


The Magic LED Neon Sign can be easily controlled through the smartphone app, which offers a wide range of options for customization, including color selection, brightness control, speed adjustment, and over 200 pre-set flow modes.


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LED Neon Sign:

Your package will contain the following items:

1. neon light sign

2. Power and wires

3. Dimmer and remote control

4. Installation accessories: hanging kit and Screw fixing kit




Magic LED Neon Sign

Your package will contain the following items:

1. neon light sign

2. Power and wires

3. Installation accessories: hanging kit and Screw fixing kit

The Magic LED Neon Sign can be easily controlled through the smartphone app, which offers a wide range of options for customization, including color selection, brightness control, speed adjustment, and over 200 pre-set flow modes.


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Most of Neonwill's signage is powered by plugging into an electrical outlet, while the headbands use a USB port battery pack. If you require it, we can also provide battery-powered options for the signs. Please communicate with us to determine if it suits your product.

For all products, we include a complimentary remote control and dimmer (excluding non-dimmable items). The wire length for most products is around 4 meters, and you can choose a suitable adapter during the ordering process based on your needs.

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We provide you two different installation accessories in the package, which allows you to mount the sign on the wall with nails or hang up the sign by chain. Please select the appropriate installation method based on the installation position, the size and the shape of the backboard. (Invisible Backboard Neon Sign: Wall-Mount Only)

 

Easy Wall-Mounting

Just in a matter of minutes it could be mounted. The neon sign comes with screws for free.

1-1. Before installation, please place the product on the wall to select the positions of the holes and mark them.

1-2. Make suitable holes in the wall at the marked positions.

1-3. Drive expansion screws into holes in the wall.

1-4. Press the product to the wall and align the holes, pass the screws through the black spacers and holes and

tighten the screws.

1-5. Put on the cover.

 

Hang with chain

If you don’t want to leave any marks on the wall, use the chain we provided to hang the neon sign up!

If you want to display your logo upright on the floor or table, we also offer the option of free-standing neon signs. Please select the ‘stand’ backboard option when placing your order.

If you want to install neon lights on glass or are looking for a mounting solution that won't damage walls or the neon lights themselves, you can try our newly launched installation accessory - Nails-Free Screws.

Interested in other installation methods? No problem, just let us know your requirements, and we'll find a solution for you.

If you have any questions regarding the product installation, please feel free to contact us for assistance.

 

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Connecting your new LED neon sign is incredibly easy. We've already taken care of the wiring, so all you need to do is plug it in and you're good to go! Our neon lights are equipped with a long cable, offering you flexibility for installation and display. Create a unique and eye-catching lighting effect, whether on walls or in cabinets and store windows.

If you want to make the power supply more portable, we’ve got you covered. We can provide battery pack power options specifically for small-sized neon signs. Just reach out to us before placing an order, and we’ll ensure you get the perfect power solution tailored to your needs. This way, you can easily bring your neon sign to parties, events, and any other occasions you desire.

According to the color type and different sizes of neon signs, you may have different installation options. We have listed them all below. To quickly find the installation method that fits your neon sign, please first select the color type of the neon sign.

 

Single-colored /  Multicolored neon signs

Most single-colored /  multicolored neon signs are connected in this way. 

If your sign is pretty big, we might need to use two cables and a more powerful dimmer to ensure the sign has sufficient brightness. In this case, the wiring connections for the sign can be as follows.

 

FloWill LED color changing neon signs

The FloWill color changing LED NEON Signs have two series. Please identify whether your product belongs to Series 01 or Series 02 based on the following description, in order to quickly find the suitable connection method for your product: Please check if there is a dimmer on one side of the sign, as shown in the image below.

YES. (Series 01)

NO. (Series 02)

 

FloWill LED Series 01

Most neon signs are connected in this way.

If your sign is pretty big, we might need to use two cables to ensure the sign has sufficient brightness. In this case, the wiring connections for the sign can be as follows.

If you still have any questions, don't hesitate to contact us at info@neonwill.com.

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If you have purchased multiple neon signs and want to control the neon sign separately, you can follow the steps to match Code for the remote control and the dimmer.

Note:Firstly disconnect the power of the two neon lights, and then start the code matching of the each neon sign separately. After each group of code matching is completed, disconnect the power supply of the finished one, and then proceed to the next neon sign.

The code matching is as follows:

1. Connect the neon sign to the dimmer and power supply.

2. Disconnect the dimmer from the power supply, and then reconnect it.

3. Press and hold the "SPEED-" and "SPEED+" buttons on the remote control at the same time within five seconds after step 2, and the neon sign will flash, indicating that the code matching is completed.

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If you find your neon sign not lighting up after powering it on, follow the steps in the guide below:

 

Step 1 - Check the Power Supply

Inspect the power supply. The green light should be on (you can test the power supply on different wall plugs).

 

❌ If the power supply is not working:

Send us pictures of the power supply to support@neonwill.com.

 

✅ If the power supply is working properly:

 

Step 2 - Dimmer Check

Remove the dimmer between the sign and the power supply.

If the neon lights up, it indicates an issue with the dimmer.

❌ Dimmer malfunction:

Send us pictures of the dimmer and cable to support@neonwill.com. We will send you a brand new one.

 

✅ If the dimmer is working:

Send a video of your setup (front and back of the neon, connected power supply – block and cable, dimmer) to support@neonwill.com, as this will help us find a solution for you.

 

Step 3 - Remote Dimmer Check

Verify if the remote control is lighting up.

Open the camera mode on your phone. Aim the phone’s camera at the indicator light on the remote control. Press any button on the remote control. Check the phone screen to see if the indicator light emits a purple light. (also, try using different batteries).

(The remote control is RF frequency, and there is no light visible to the naked eye, so you need to use the mobile phone camera to press the remote control button against the indicator light to see the purple light) 

✅ If the remote control is lighting up, all is well. Now, let's check if it syncs with the dimmer.

Verify if you can connect the remote control to the dimmer.

 

 

 

❌ If the remote control doesn't light up,

Send us a video at support@neonwill.com. It will help us find the best solution for you.

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Payment for all products ordered through the NeonWeill online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

We are rolling out split payment with Klarna, to date customers in the US and UK can pay over time in an interest-free manner:

  • For U.S. Customers: Pay in 4.
  • For UK Customers: Pay in 3.

A higher initial payment may be required for some consumers. California residents: Loans made or arranged pursuant to a California Financing Law license. 

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We partner with trusted carriers like DHL, FedEx and UPS to ensure safe and speedy shipping, most items are done production within 4 days and delivered in between 5 and 7 days, totaling 9 to 11 days upon order placement.

For more details, check our shipping policy.

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Your sign will be put into production after payment.

Once your order is fulfilled from our side, you'll receive a shipping notification by email and / or SMS that contains the order tracking number.

You can use tracking apps / websites accordingly to trace your order. We offer a universal tracking tool which you can just copy and paste the tracking number and track the whereabouts of your order, regardless of which carrier is being used.

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If you have a coupon code or promote code, you can apply this when you check out. You can redeem/apply your discount code in the following way:


Mobile:

1. visit your cart 

2. click on the CHECK OUT button to check out your order

3. click Show order summary



4. enter your Code



5. Finally, click the arrow on the right to apply the code



Desktop:

1. visit your cart 

2. click on the CHECK OUT button to check out your order

3. enter your Code

4. Finally, click “Apply”



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You are welcome to sign up NeonWill newsletter for $20 OFF first order & exclusive deals sent directly to your inbox and phone.

You can follow our Facebook or Instagram to get our latest discounts or offers.

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We offer a 24 month warranty on all LED neon lights. However, it does not include any damage caused by improper installation or artificially damage during use.

If the product is defective or there is any mistake caused by us, we will make every effort to solve the problem for you. If there is any problem with neon lights, please contact us. We will try our best to find the best solution for you!

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If the Goods arrive damaged, please inform the delivery agent and contact us within 24 hours, providing photos or videos as evidence. We're here to assist you promptly. Additionally, kindly inspect the Goods upon delivery and notify us in writing within 48 hours of any alleged defects, shortages, or damages. We'll arrange for an inspection, ensuring a fair resolution. Failure to comply may void our obligations. Your timely communication is vital to resolving any issues.

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We offer a 24 - month warranty on all products. As long as your product is not artificially damaged and within the warranty period, you can email us at info@neonwill.com or contact us through contact form, and indicate your name, order number, description of the product problem, our technical assistant will contact you as soon as possible, to provide you with specific solutions.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Since most of our neon signs are custom made, we only accept a return request when:

  • item(s) arrived in a damaged state;
  • item(s) are found faulty; or,
  • wrong item(s) are shipped.

To be eligible for a return, your item(s) must be in the same condition that you received them and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@neonwill.com. Please note that returns will need to be sent to the following address:

CA02 warehouse

17560 Rowland Street, City of Industry, 91748 California, USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. NeonWeill shall bear all incurred shipping costs when a return is accepted.

You can always contact us for any return question at info@neonwill.com.

Please visit our return policy page for further details.

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We have a total of 12 colors to choose from. All colors come with a colored tube, so the sign shows its color even when it's turned off.

Here is a chart to show you the colors both on and off


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The headband(without the neon sign) has a height of 17cm, a width of 15cm, and weighs 180g. 

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Batteries power supply (batteries not included) or USB power supply(package not included). Every Neon headband comes with a battery box which can easily be stored in your pocket or back pack.


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