Skip to content
Frequently Asked Questions
Using our online neon sign design tool, you can enter custom letters and choose the desired lighting color, font, size, backboard, etc., while previewing the design of the neon light sign and checking the quotation in real time.
If you want to make a sign with patterns or in multi colors, or when you cannot use online tool to design what you want, you can upload the pictures or drafts through the "Upload your Image" page, and we will do our best to meet your needs. If you need to make more professional sign for business purpose, or get a full set of commercial sign solutions, please contact us via email an info@neonwill.com.
If you have any questions about customization or products, please feel free to contact us anytime.
When buying or customizing neon lights, it is very important to choose the right size.
You can refer to the picture below to determine the size of the sign:
Notice: If your custom order is for a sign larger than 120cm it will be made on two or more backboards that can be easily arranged together. When mounting the sign, the separation will be barely visible. Doing so keeps the signs safer in transit and allows us to offer the best price for you.
Before you are ready to place your order through the "Design your own" page or purchase our designed products, please do remember to confirm the design proof, we won’t send you a copy of it again. If you send us an Email to place your order, we will send you a copy of design proof to confirm.
After you confirm the design proof and pay, the order will be released and put into production, which means it can’t be canceled or modified.
Of course!
If you want to turn a picture or a logo into a neon sign, please upload your pictures or draft through the "Upload your Image" page, and we will do our best to meet your needs.
We can also print the pattern you want on the backboard by UV printing. If you have this customization requirement, please contact us for product design solutions.
The following products are made using UV printing technology and neon lights.
Make your logo stand out by printing it on neon signs, adding more color and appeal, and capturing the attention of your guests.
Provide us with your preferred images or designs, and we'll assist you in transforming them into neon lights. These lights can be placed in various locations, such as living rooms, dining rooms, bars, and more, illuminating your space with a unique and personal touch.
Design a one-of-a-kind neon sign using pictures of yourself, your loved ones, or even your pet, it's a great addition to your home decor and also an amazing birthday gift.
Upload your image and get your own sign!
LED Neon Sign
We have a total of 20 colors to choose from. Our palette of 20 fluorescent neon colors is suitable for both indoor and outdoor signs.
Each of our colors come with two options - white jacket or colored jacket:
- White Tube (White Jacket) - When the sign is turned off the tubing appears white.
- Colored Tube (Colored Jacket) - When the sign is turned off the tubes are still colored
Here is a chart to show you the colors both on and off
Magic LED - Multicolor Neon Sign
The Magic LED Neon Sign offers a vast array of colors and over 200 pre-set flow modes to choose from. The possibilities are endless, so let your creativity run wild with Magic LED Neon Sign's color options!
If you need any further help selecting the color and tube for your LED Neon sign please feel free contact us at info@neonwill.com. Our team of experts will help you make the perfect choice!
It is important to choose the right light color when you buy or customize a neon sign. With different neon colors, you'll be able to show off your personality in a new way. Maybe you're not sure which color you prefer, or you can't decide which color is best for your space. We've put together the following photos so that you can easily see what your new sign will look like in real life. Take some time to go through our neon sign color collections and find the one that is just right for you.
We have a total of 12 colors to choose from. Our palette of 12 fluorescent neon colors is suitable for both indoor and outdoor signs. Here are the colors when lit in real life:
(Notes: The color will vary slightly in appearance based on the ambient light and whether the photos are taken indoors or outdoors.)
White
Warm White
Blue
Sky Blue
Fuchsia
Neon Purple
Pink
For specific fonts and effects, you can check our online design page. We provide various font styles, 30 different fonts in total for you to choose. We can work with almost any font, character set, or writing style. If the font you want is not on the list, you can leave us messages, then we will try our best to help you on that.
We use premium acrylic backboards to maintain the shape of LED neon tubing. Our standard backboards come in rectangular shape, as well as cut-around and cut-close options for the letters.
Cut to shape
The backboard will be shaped in line with the letters. Compared to the cut-to-letter backing, it provides greater support to the neon sign while also lending a stylish and modern appearance.
Cut to Rectangle
The backboard will be cut rectangularly like a frame. It offers the greatest stability for LED neon signs due to its larger backing surface, making it ideal for outdoor use and sturdier framing needs.
Cut to letter
The backboard will closely follow the pattern of the preferred font size and style. It provides a minimalistic appearance, making it perfect for interior decoration.
Free-Standing
Our free-standing signs are not only great for party planners, event rental companies, and entertainers, but they're also versatile! You can use them as table lamps, small space decor, or even as free-standing sculptures. Lightweight and portable, you can easily place them anywhere you need them.
We also offer custom backboard cutting to meet your specific needs.
NeonWill offers multiple colors for the backboard, including clear, white, black, gold and silver.
In addition, we can also print the pattern you want on the backboard by UV printing.
UV printing is a powerful method of incorporating crisp and vibrant images or text into your custom neon sign.
If you intend to use your sign outdoors, please select “Outdoor” when choosing product use, and we will produce your sign with water-proof material, especially for light strip and power supply. Please note that the product can’ t be put into water, and avoid using it in the bad weather, such as tornado, prolonged rainstorms or strong winds.
*Note: The remote control and dimmer are not waterproof.
LED Neon Sign
Each sign comes with a standard remote and dimmer so that you can use to adjust the light intensity, flashing mode and timing of the light sign. (Except for Multicolor Neon Signs, which are controlled by the APP)
If you custom a multi-color or full-color neon sign, we will provide you with the corresponding remote control, which allow you to change the lights to achieve more fantastic lighting effects. Please contact us for more details.
Magic LED Neon Sign
The Magic LED Neon Sign can be easily controlled through the smartphone app, which offers a wide range of options for customization, including color selection, brightness control, speed adjustment, and over 200 pre-set flow modes.
LED Neon Sign:
Your package will contain the following items:
1. neon light sign
2. Power and wires
3. Dimmer and remote control
4. Installation accessories: hanging kit and Screw fixing kit
Magic LED Neon Sign
Your package will contain the following items:
1. neon light sign
2. Power and wires
3. Installation accessories: hanging kit and Screw fixing kit
The Magic LED Neon Sign can be easily controlled through the smartphone app, which offers a wide range of options for customization, including color selection, brightness control, speed adjustment, and over 200 pre-set flow modes.
We provide you two different installation accessories in the package, which allows you to mount the sign on the wall with nails or hang up the sign by chain. Please select the appropriate installation method based on the installation position, the size and the shape of the backboard.
Easy Wall-Mounting
Just in a matter of minutes it could be mounted. The neon sign comes with screws for free.
1-1. Before installation, please place the product on the wall to select the positions of the holes and mark them.
1-2. Make suitable holes in the wall at the marked positions.
1-3. Drive expansion screws into holes in the wall.
1-4. Press the product to the wall and align the holes, pass the screws through the black spacers and holes and
tighten the screws.
1-5. Put on the cover.
Hang with chain
If you don’t want to leave any marks on the wall, use the chain we provided to hang the neon sign up!
If you have purchased multiple neon signs and want to control the neon sign separately, you can follow the steps to match Code for the remote control and the dimmer.
Note：Firstly disconnect the power of the two neon lights, and then start the code matching of the each neon sign separately. After each group of code matching is completed, disconnect the power supply of the finished one, and then proceed to the next neon sign.
The code matching is as follows:
1. Connect the neon sign to the dimmer and power supply.
2. Disconnect the dimmer from the power supply, and then reconnect it.
3. Press and hold the "SPEED-" and "SPEED+" buttons on the remote control at the same time within five seconds after step 2, and the neon sign will flash, indicating that the code matching is completed.
Payment for all products ordered through the NeonWeill online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.
We partner with top carriers for smooth shipping and delivery experience, shipments will be handled by DHL Express, FedEx or UPS according to the destination.
Given the handcrafting nature of neon signs, please allow up to 4 business days to have your order properly produced and inspected before shipping.
It takes between 5 and 9 business days en-route for an order to arrive at the destination in most parts of the world.
Your sign will be put into production after payment.
Once your order is fulfilled from our side, you'll receive a shipping notification by email and / or SMS that contains the order tracking number.
You can use tracking apps / websites accordingly to trace your order. We offer a universal tracking tool which you can just copy and paste the tracking number and track the whereabouts of your order, regardless of which carrier is being used.
If you have a coupon code or promote code, you can apply this when you check out. You can redeem/apply your discount code in the following way:
Mobile:
1. visit your cart
2. click on the CHECK OUT button to check out your order
3. click Show order summary
4. enter your Code
5. Finally, click the arrow on the right to apply the code
Desktop:
1. visit your cart
2. click on the CHECK OUT button to check out your order
3. enter your Code
4. Finally, click “Apply”
We offer a 24 month warranty on all LED neon lights. However, it does not include any damage caused by improper installation or artificially damage during use.
If the product is defective or there is any mistake caused by us, we will make every effort to solve the problem for you. If there is any problem with neon lights, please contact us. We will try our best to find the best solution for you!
We offer a 24 - month warranty on all products. As long as your product is not artificially damaged and within the warranty period, you can email us at info@neonwill.com or contact us through contact form, and indicate your name, order number, description of the product problem, our technical assistant will contact you as soon as possible, to provide you with specific solutions.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Since most of our neon signs are custom made, we only accept a return request when:
- item(s) arrived in a damaged state;
- item(s) are found faulty; or,
- wrong item(s) are shipped.
To be eligible for a return, your item(s) must be in the same condition that you received them and in the original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@neonwill.com. Please note that returns will need to be sent to the following address:
CA02 warehouse
17560 Rowland Street, City of Industry, 91748 California, USA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. NeonWeill shall bear all incurred shipping costs when a return is accepted.
You can always contact us for any return question at info@neonwill.com.
Please visit our return policy page for further details.
We have a total of 12 colors to choose from. All colors come with a colored tube, so the sign shows its color even when it's turned off.
Here is a chart to show you the colors both on and off
The headband(without the neon sign) has a height of 17cm, a width of 15cm, and weighs 180g.
Batteries power supply (batteries not included) or USB power supply(package not included). Every Neon headband comes with a battery box which can easily be stored in your pocket or back pack.
