Thanks for submitting your design requirements!

Our dedicated team is currently crafting a unique design and preparing a personalized quote exclusively for you. You can anticipate a response within 3 business days. If you don't receive an email, kindly check your spam folder or reach out to us for assistance. Should you have any inquiries in the interim, please feel free to contact us at support@neonwill.com

FAQs

3 easy steps to customize your own neon sign!

1. Fill out the form and send us your original design, logo, or just idea.


2. After you submit the form, one of our professional designers will contact you within 2 working days and provide you one or more free designs for your approval.


3. If you're happy to approval the design, we will send you an email with the details of your order so that you can pay online. You can choose to pay by PayPal or by using a credit card. After payment we will begin manufacturing your sign(s).

What Is the Lead Time?

Given the handcrafting nature of neon signs, please allow up to 4 business days to have your order properly produced and inspected before shipping.

It takes between 5 and 12 business days en-route for an order to arrive at the destination in most parts of the world.

We offer free shipping worldwide.

If available, we also offer expedited order options. For expedited orders, our goal is to produce and deliver your order within 1 week. The expedited order fee depends on the delivery address and product size. If you require expedited processing for your order, please contact us for more information.

How long does it take to receive a response after submitting the custom request form?

Our dedicated team is currently crafting a unique design and preparing a personalized Quote and Design exclusively for you. You can anticipate a response within 48 working hours.

Why haven't I received a response at 48 working hours?

Our team strives to respond promptly to all inquiries within 48 business hours. If you haven't received a response within this timeframe, please check your spam or junk folder. If the issue persists, feel free to reach out to us directly at support@neonwill.com . We apologize for any inconvenience and appreciate your patience.

What does my warranty cover and how long does it last?

We offer a 24 month warranty on all signs. However, it does not include any damage caused by improper installation or artificially damage during use.

Can I change the image, logo or design requirements?

We are happy to offer you a free design service with one or more designs for your approval at no additional charge. During the design phase, you can propose changes to the pattern or design requirements, and we will do our best to meet your needs.

If you change your mind and wish to modify or cancel your order before the neon sign goes into production, we are happy to offer a partial or full refund.

Once a custom sign order has been approved and is in production, we will no longer be able to provide refunds.

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